I build things,
then I help
people use them.

Technical support engineer and full-stack developer with 15+ years across startups, government, legal, and enterprise.

What I bring

The rare overlap of building and supporting.

Build Products

NextJS, React, TypeScript, C#, Ruby on Rails. I build full-stack applications from scratch — currently a bespoke CRM handling real events and real members.

Support & Debug

Deep experience in technical support engineering at InfluxData, Demandbase, and ScreenCloud. Distributed systems, databases, cloud infrastructure — I trace issues through the full stack.

Bridge the Gap

The rarest skill in tech: understanding both how products are built and how customers use them. I turn customer pain into product improvements.

Current focus

What I'm working on.

Active

Ceroc CRM

Bespoke event and member management system. NextJS, C#, Azure, SQL Server. Claude API integration for intelligent data workflows.

Demo

Global Orientation Ritual

A live experiment for capturing signals, reviewing patterns, and turning scattered updates into a weekly orientation ritual.

View experiment ↗

Demo

Franchisee Helpdesk

A multi-role helpdesk POC for franchise networks — ticket management, role-based dashboards, email notifications, and EC2 deployment.